Privacy policy

Effective September 2023

Respect for privacy and confidentiality is an important concern for us. Vélo Québec
(hereinafter «Vélo Québec», «we», «us» or «our»).
For this reason, Vélo Québec implements the following control measures
to protect the confidential nature of personal information under its control.
guard.

This Privacy Policy (the «Policy») describes how Vélo Québec collects, uses and discloses personal information,
communicates and stores personal information that you may
provide in connection with your use of the Vélo Québec website (the «Website»)
or services provided by Vélo Québec (the «Services»). It informs you
Vélo Québec's commitments regarding the management and protection of personal information.

By accessing this Website or using our Services, you consent to the collection,
the use, communication and storage of your personal information
in accordance with this Policy.

Who is the Policy for?

This Policy applies to anyone who communicates or interacts with
us, by whatever means, whether you are a customer or someone who uses
our Platforms or Services. Our employees and those who respond to our
job offers are subject to a separate privacy policy.

● What is personal information?

This refers to any information concerning a natural person and allows,
separately or combined with other data, to identify it. This may include,
for example, your name, e-mail addresses, contact details and any other information you wish to share with us.
similar information provided to Vélo Québec. Such information does not
is not considered to be personal information when it is aggregated and
they cannot be associated with an identifiable person.

● Sources of personal information

We collect personal information about you from :

• You :
  • When you provide this information directly to us, and
  • When your personal information is
    automatically collected when you use our services.
    services.
• Third parties, when they provide us with your personal information
  concerning. Third parties who share your personal information with us
  include:
  • Service providers. For example, we may use
    service providers to analyze how you interact with them and
    you engage with our Website or our services, or third parties may
    help us provide you with customer support.

● Personal information you provide voluntarily

When you visit our Website, enter a contest, participate in a promotion, participate in a contest
survey or create an account on the Website or use our services, you may be
ask you to voluntarily provide us with certain personal information (such as
your name, e-mail address, postal address and telephone number
phone number) so that we can contact you more easily.
offer the services you require.

● Personal information automatically collected

Witnesses - When you access the Website, we use a device from the
called a «cookie», which automatically collects certain information
non-identifiable information about users, such as their address
Internet Protocol (IP), which identifies the computer, and the IP address of the service provider
browser name and version, and the date and time of the user's visit.
accesses the Website, the Internet address from which the user accesses the Website
directly to the Website, the operating system used, the sections of the Website
visited, web pages read and images viewed, and documents displayed on the
Web Site or downloaded from the Web Site. A cookie is a small text file
containing a unique identification number that identifies the visitor's browser (but
does not necessarily identify the visitor) to our computers each time
that someone is visiting our Website.

We use cookies to administer our Website, our services, and to analyze the performance of our services.
how our site and services are used. They also allow us to
to better understand your interests and offer you a more personalized online experience.
personalized. You can reset your browser to notify you when you receive a cookie or decline cookies.
However, if you refuse to accept cookies, you may not be able to use some of the features of our site.
Website.

● By using our Website, you acknowledge that we use cookies.
and you consent to the use of non-essential cookies.

● Purposes for which we collect personal information

Vélo Québec uses the personal information collected about you for the following purposes
below:

• Respond to or follow up on online service requests, questions or comments.
  comments you send us;
• Create and manage your online account and provide you with the services you require.
  have subscribed;
• To personalize and improve your experience on our Website;
• Carry out analyses and statistics on our audience, our clientele and on
  the use of our Services, in order to better understand your interests and preferences
  of our customers;
• Carry out analyses of user data on an aggregated and anonymous basis;
• Detect security incidents and protect against malicious activity,
  misleading, fraudulent or illegal;
• Take any other action for which personal information has been
  collected;
• For other purposes described in this Policy or as permitted by law.

Follow-up information - Vélo Québec can use
non-identifiable information about its users in order to create reports
general monitoring information on the characteristics
demographics of users of the Web Site or our Services. These
non-identifiable information is used for the administration of the
system and the Website, to better understand your interests and to improve the
site.

Electronic communications - If you provide your e-mail address, Vélo Québec can send you information,
occasional electronic messages
in the form of e-mails, in particular to inform you about our
promotions, important updates, offer you a new service or
products, including those offered by entities belonging to the same group
companies.

Targeted advertising - By using cookies and web beacons,
Vélo Québec is able to offer you advertising that better meets your needs.
to your needs, since it's targeted to your interests. When you visit
our website, cookies and pixels tell us which pages you're visiting.
interest. As a result, we can then display advertising that
matches your interests. These technologies do not contain any
personal or financial information that could identify you. They
may contain a unique identifier necessary for retargeting. When you
click on one of these advertisements, Vélo Québec can also make a
follow-up on the campaign response rate.

● Disclosure of personal information

We cannot communicate to a third party the personal information contained in this document.
in the file we hold on you, unless you consent in writing or if the
(in the case of an investigation by judicial officers, for example). We
may communicate to a third party the personal information contained
in the file we hold on you if this communication is made to the same
fine.

Sending your personal information outside Vélo Québec
is done in such a way as to ensure confidentiality, even if the
you are the recipient.

Disclosures to our service providers - We may also share your
with third-party suppliers, consultants and other service providers.
services we employ to perform tasks or render services
on our behalf. These entities include, but are not limited to, our
payment systems, web analytics companies (e.g. Google Analytics), the
suppliers of business intelligence services, providers of IT services
(for example, Mailchimp), and advertising partners.

Disclosure to government agencies - We may disclose
personal information about you to government agencies that
authorized by law to obtain such information, or where Vélo Québec has reasonable grounds to believe that such information is required.
to believe that this information may be useful in the
an investigation into unlawful activity, or to comply with a subpoena.
a subpoena, warrant of arrest or order of a court, person or entity.
a competent body requiring the production of information, or in order to
comply with any court rules regarding the production of records or
information, or to protect the rights and property of Vélo Québec.

Commercial transaction - If Vélo Québec is merged with or acquired by
any other restructuring, it may disclose your personal information to
the organization resulting from this merger or other restructuring.

● Retention and security of personal information

Detention - The personal information we hold about you is
recorded in an electronic file, the purpose of which is to enable you to
take advantage of Vélo Québec's range of services and
complementary.

Security - We take and apply the necessary safety measures and
appropriate to ensure the confidentiality of personal information by
our possession, protect them against loss, destruction, theft, as well as against
consultation, communication, reproduction, use and modification without prior written consent.
authorized. The personal information contained in the files is therefore not
accessible only to those who need to know them in the course of their work.
and consult them only when necessary.

Nevertheless, due to the nature of the Internet and the technologies it supports, the
security and confidentiality risks cannot be eliminated and Vélo Québec
cannot guarantee that your personal information will not be disclosed to third parties.
disclosed in a manner contrary to the provisions of this Policy.

Wherever possible, we ensure that personal information is kept confidential.
in the file we hold on you are up to date before using them.
to make a decision that concerns you.

● Right of access, rectification and deletion

By contacting Vélo Québec at [email protected], you can :

• Requesting access to your personal information and obtaining
  information about Vélo Québec's collection, use and disclosure of such information;
• Request to change or update your personal information; and
• Request the deletion of your personal information.

● Subject to certain exceptions provided for by law, you may obtain access to
to the personal information we hold about you, and to your right to access it.
have the right to question the relevance and accuracy of these
information and have it amended if necessary. You can help us maintain
by Vélo Québec of the accuracy of the information concerning you by
notifying Vélo Québec of any necessary changes.

When you request the deletion of your personal information,
will be handled in accordance with applicable laws. Please be advised that Vélo Québec
may still retain some of your information
in order to comply with its legal and regulatory obligations, or if these
are always necessary for the purposes for which the company has collected them.

● Refusal and withdrawal of consent

Contact Vélo Québec at [email protected], you can withdraw or modify your
consent to the use and disclosure of your personal information, or
refuse to participate in certain uses and disclosures, subject to restrictions
legal or contractual. If you refuse to provide us with your information
or to give us the consents required in their regard, it could be that he
impossible for us to do business with you or to provide you with the services
requested.

Electronic communications - You can have your name removed at any time
our mailing lists for electronic promotional or marketing communications
by unsubscribing from our e-mailings or by changing your preferences in the
your Vélo Québec account settings.

Witnesses - You can block the use of cookies by activating the appropriate setting.
in your browser.

● Length of time personal information is kept

We keep your personal information for as long as we need it for the following purposes
to do so. Even if you've stopped doing business with us, we still have to
retain certain information because, among other reasons, it is required by law.
When this information is no longer required, it is destroyed. As part of
the information destruction process, we observe strict rules and procedures for
to prevent unauthorized access.

● Policy modification

We may make changes or additions to this Policy at any time.
We encourage you to reread it periodically. If we bring
changes to this Policy, we will notify you by changing the effective date.
You will find the current version of this Policy at the top of the page.

● How to reach us

If you have a question, concern or complaint about the
protection of your personal information or our practices in this regard, you
can contact the Data Protection Officer
by e-mail to [email protected].

You can also contact us by mail at our head office:

1251 Rachel Street East, Montreal, Qc, H2J 2J9.

Include your name and contact details, and the nature of your project.
of your inquiry or complaint, and any other relevant information.

Contact the Vélo Québec team by e-mail or by filling out the form below.
contact.